Frequently Asked Questions

How does Gather work?

Gather is an online décor and furniture hiring platform, which means we list hire items from various Hire Partners across the country. You can place an order for multiple items from various hire partners for your events and make just one payment and receive one delivery, rather than working with multiple suppliers and quotes.


What is a Hire Partner?

Our Hire Partners are décor and furniture hire companies from across the country who want to make their items available and accessible by using the Gather platform.


How do I qualify for an industry discount?

Only Event Professionals (Florists, Event and Wedding Planners, Décor Hire Companies) qualify for a discount of 5%. In order to activate your discount, ensure that you select “Event Professional” at signup or edit your details in your account. We review each signup and reserve the right to remove the discount should you not meet our criteria.


How do I place an order with Gather?

First, you will need to sign up and create an event under the “My Events” page. Once an event is created, you can browse our catalogue and add items to your events. When you are happy with your event, click “SUBMIT” and we will start putting your quote together for you. You will receive an email notification when your quote is ready for download.


Can I change my order after I’ve received the quote?

Yes, you can change your order only when the event status changes to approved, as long as you have not yet made payment. This is when all Hire Partners have responded and the quote is finalised. Please take note of the expiry date on the quote, as this will remain the same even if you make changes to certain item quantities or add/remove items. Payment needs to be received by Gather before this expiry date in order to lock in your order.


Can I change or cancel my order after I’ve made payment in full?

Once payment is made, we secure your order with all hire partners. We reserve the right to retain this payment should you choose to change or cancel the order, but we will do our best to accommodate you for any small changes if our Hire Partners allow.

You can give us a call or send an email if anything changes with your order and we will happily assist you.


What is the difference between a “Gathering Fee” and a “Delivery Fee”?

A Gathering Fee is charged on all orders. This is the fee we charge for collecting all your items from various Hire Partners across the Western Cape, saving you a huge amount of time! If you would like to collect your order from our hub, you will only be charged a Gathering Fee.

A Delivery Fee is charged if you would like us to deliver and collect your order to and from the event venue.


How long will it take to receive my quote?

If your request is made during the week, we will confirm availability and have a quote ready for you to download within 24-36 hours, depending on how quickly our Hire Partners respond. You can live track the status of your quote on the “MY EVENTS” page by clicking on your event.


How long do I have to make payment if I am happy with the quote?

Please take note of the expiry date on your quote. From date of submission, your items will be held by our Hire Partners for a period of ten days and payment needs to be received before the expiry date in order to secure your items.


What if I miss the expiry date and still want to continue with the order?

You will need to submit your event again, as our Hire Partners only hold the items for you for a period of ten days from date of submission. Once all hire partners have responded and your new quote is generated, you can then make payment to secure the order. You can also give us a call or send an email if you would like us to assist with resubmitting your order and speeding up the process.


Can we do a mockup with items from Gather?

We are in the process of adding this feature to our platform so that you can easily order items for a mockup for your event, but in the mean time you are welcome to send us an email listing the mockup items you require, and we will organise this for you manually.


How will I know when my delivery will take place?

When you create an event, you will select delivery and collection dates, as well as a delivery address. We will send you a confirmation email with all dates and times for delivery closer to the date of your event, just to ensure and that all the information we have is correct.


Can I collect the order from Gather rather than it being delivered?

Yes! We have a hub in Diep River (Unit 1, Constantiaberg Business Park, Princessvlei Rd, Diep River) where all collections and returns take place. Please make sure that you collect with a vehicle that has capacity and space for your order.

You can select “Collect from Hub” on each event before you click “SUBMIT” to ensure we know that you want to collect it from us.

There are certain hire items that have mandatory delivery as they require assembly by our team, as per our terms and conditions.


Do you have a showroom where we can view all of the items listed on your website?

At the moment we do not have a showroom available for viewings. If you would like to do a mockup, please let us know and we will arrange this with our Hire Partners for you.


When will the breakage deposit be refunded?

Should all your goods be returned in good condition with no damages or missing items and in the original packaging, your breakage deposit will be refunded within 30 days of the event date.


Will Gather setup the items for me when they are delivered?

Our crew will assemble any items that need assembling, but you will need to setup, style and place the items yourself unless otherwise arranged. A setup crew can be made available to you with prior arrangement, but event setup is not included in our delivery and collection fee. Please let us know if you would like us to quote you on a setup or styling crew.


What if I need assistance with an order?

You can give us a call on or email and we will happily assist you!